Privacy Policy

This Privacy Policy describes how Mondo Animale Italia ("we", "us", or "our") collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal information is:
Mondo Animale Italia
28, Via Vincenzo Monti
Milan, Lombardy, 20123
Italy

Information We Collect

We may collect and process various types of personal information depending on how you interact with our site and services. This information includes:

Information you provide to us directly:

  • Contact details such as your name, address, phone number, and email address when you register for an account, place an order, book a service, or subscribe to newsletters.
  • Payment information when you make purchases (we do not store full payment card details; these are processed securely by third-party payment processors).
  • Information related to your pet(s), such as species, breed, age, health conditions, dietary needs, and grooming preferences, when you use our pet-specific services.
  • Communications and correspondence with us, such as inquiries, feedback, and service requests.
  • Information provided when you participate in surveys, contests, or promotions.

Information we collect automatically:

  • Technical information about your device and your visit to our site, including IP address, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. This is collected through cookies and similar technologies (see Cookies section below).
  • Information about your usage of our services, such as products viewed, services booked, and purchase history.

Information we receive from third parties:

  • We may receive limited information from partners such as payment processors or delivery services to facilitate transactions and deliveries.
  • If you link to us from a third-party site, that site may send us information about your visit.

How We Use Your Information

We use your personal information for various purposes based on different legal grounds:

To provide and manage our services and fulfill contracts with you:

  • Processing and fulfilling your orders for pet supplies.
  • Providing grooming services, managing bookings, and keeping records of treatments.
  • Facilitating veterinary clinic partnerships and appointment bookings.
  • Registering you for training classes and behavioral consultations.
  • Providing nutritional advice and dietary plans.
  • Managing delivery services for your purchases.
  • Processing payments and handling returns or exchanges.
  • Creating and managing your user account.
  • Sending you service-related communications (e.g., order confirmations, appointment reminders, service updates).

Based on our legitimate interests:

  • Improving and optimizing our site and services.
  • Personalizing your experience on our platform.
  • Analyzing site usage and trends to understand how our services are used.
  • Detecting and preventing fraud, security breaches, and other harmful activities.
  • Protecting our business interests, rights, and property, as well as those of our users.
  • Responding to your inquiries and providing customer support.
  • For business operations, such as internal reporting and administration.

Based on your consent:

  • Sending you marketing communications about products, services, and promotions that may be of interest to you, where required by law or if you have opted in. You can withdraw your consent at any time.
  • Using certain types of cookies that are not strictly necessary for the site's function.

To comply with legal obligations:

  • Maintaining records necessary for tax, audit, and other legal requirements.
  • Responding to lawful requests from public authorities.

Legal Basis for Processing

Our legal basis for collecting and using the personal information described above will depend on the information concerned and the specific context in which we collect it. We will normally collect personal information from you where:

  • We need the personal information to perform a contract with you (e.g., to process your order, provide a service you requested).
  • The processing is in our legitimate interests and not overridden by your rights (e.g., improving our services, marketing to you based on your relationship with us where permitted).
  • We have your consent to do so (e.g., sending marketing emails where consent is required).
  • We have a legal obligation to collect personal information from you.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, delivery services, IT support, website analytics, and marketing assistance. These providers are required to protect your information and use it only for the purposes for which it was shared.
  • Veterinary Clinics and Grooming Partners: If you use our platform to book appointments or facilitate services with partnered veterinary clinics or grooming salons, we will share necessary information (like your name, contact details, pet details, and appointment request) with those specific partners to fulfill your service request.
  • Legal and Regulatory Requirements: We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent harm.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. These measures are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no security system is completely impenetrable.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These rights may include:

  • The right to access: You have the right to request access to the personal information we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • The right to erasure (or "right to be forgotten"): You have the right to request that we delete your personal information under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal information under certain conditions, particularly where the processing is based on our legitimate interests or for direct marketing.
  • The right to data portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller under certain conditions.
  • The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
  • The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, such as the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali), if you believe our processing of your personal information infringes applicable law.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information about your browsing activities. Cookies are small text files stored on your device. We use cookies that are necessary for the site to function, as well as cookies that help us analyze site usage, improve your experience, and potentially provide personalized content or advertising. You can manage your cookie preferences through your browser settings or via a cookie banner/preference centre on our site. Please refer to our separate Cookie Policy for more detailed information (Note: A separate Cookie Policy is not provided here but is recommended).

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age. If you believe we may have collected information from a child under 16, please contact us.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page and update the date at the top of the policy (Note: Date marker structure is avoided as requested, but indicating updates occurred is implied). We encourage you to review this Privacy Policy periodically.

Contact Us

For any questions about this Privacy Policy or our data protection practices, or to exercise your data protection rights, please contact us by post at:

Mondo Animale Italia
28, Via Vincenzo Monti
Milan, Lombardy, 20123
Italy